JAC Privacy Policy.
1.1 This Privacy Policy sets out how JAC handles your personal information. This includes how we collect, store, use and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) which we are bound by.
1.2 The APPs govern the use of "personal information", which is information or an opinion about an identified individual or an individual who is reasonable identifiable.
1.3 We may make changes to this Privacy Policy from time to time for any reason. We will publish changes to this Privacy Policy on this website.
1.4 At JAC, we take care to respect your right to privacy and to comply with our obligations under the Privacy Act.
2.Who we are
2.1 In this document 'JAC' (or we or us) refers to JAC Auto (Pickup) Pty Limited (ABN 26 667 906 934). JAC is the official importer and distributor for JAC branded vehicles, parts and accessories in Australia. JAC distributes and sells a range of vehicles and related products in Australia through its appointed dealer networks (Authorised JAC Dealers).
2.2The JAC Network includes:
(a)JAC and our related companies;
(b)all Authorised JAC Dealers;
(c)any third party finance provider appointed by JAC.
2.3The JAC Network collects and shares your personal information with other members of the JAC Network so that the JAC Network can provide you with an integrated JAC customer experience. This experience includes allowing you to be known across the JAC Network regardless of which JAC entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. As further discussed below in section 19 “When we disclose your personal information?”, your information may be disclosed to JAC Network service providers in Australia and overseas for these purposes.
2.4Authorised JAC Dealers operate in Australia as independent franchisees. For more information about how an Authorised JAC Dealer handles personal information, please see the dealer's privacy policy, which is available from the dealer's website. You can find the contact details for Authorised JAC Dealers via our website at https://jacute.com.au/locate/.
3.Your personal information
3.1Personal information collected and held by JAC about you, may include:
(a)your contact and identification information, such as your name, gender, date of birth, address, telephone numbers, e-mail address, occupation; drivers licence number, drivers licence state, and ABN.
(b)payment related information, such as your credit card information, and banking information;
(c)vehicle, warranty and servicing related information (including information provided to us by an Authorised JAC Dealer or third parties) such as your vehicle registration and identification number, vehicle purchase details, name of your selling or servicing Authorised JAC Dealer, vehicle service and repair history, service appointment bookings and vehicle warranty, recall information, geo-location data and data collected as a result of on-board vehicle telematics;
(d)information collected by JAC from customer surveys, product research, marketing campaigns, your interactions with us including through social media or by creating a JAC account;
(e)employment application information if you apply for a job with us;
(f)National register business and company numbers.
(g)Documents supporting finance applications.
(h)Sensitive information such as:
(1)details of current or previous insurance (for motor insurance);
(2)driver’s licences;
(3)salary and personal finances (for finance or loan applications);and
(i)Any other relevant information.
3.2If you choose not to provide us with your personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
4.How we collect personal information
4.1 JAC collects personal information in a number of ways, including:
(a)directly from you, when you provide information by telephone, electronic messages (including email and SMS) or in documents;
(b)directly from you, via our internet site or through interaction with our various social media platforms;
(c)from our dealer network via an Authorised JAC Dealer when you purchase a vehicle or have your vehicle serviced or repaired;
(d)from your agents or representatives who act on your behalf;
(e)from your employer, contractor or another person who makes a vehicle available to you;
(f)from competition entry forms or at our promotional activities or sponsored events;
(g)from third parties we contract to collect and/or manage data on our behalf;
(h)from third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services);
(i)from marketing organisations, including through the use of purchased lists;
(j)from industry databases;
(k)from publicly available sources such as the Internet and telephone directories; and
(l)from law enforcement, dispute resolution, statutory and regulatory bodies who make this information lawfully available to us.
5.Information we collect automatically
5.1 Whenever you visit or interact with JAC’s website or other online platforms (Platforms), we, as well as third-party service providers and/or advertisers, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (Usage Information).
5.2 Usage Information may include your IP address or other unique identifier for the device used to access a Platform (Device Identifier), browser type, device type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.
5.3 Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.
5.4 We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
5.5Cookies:
(a)We or our external service providers may collect cookies from you (data files placed on a Device when it is used to visit a Platform) for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).
(b)To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly. In addition, the offers we provide may not be as relevant to you or tailored to your interests.
5.6Remarketing:
(a)We use search engines and social media to advertise our products and services online. Third party vendors, Meta, Google, Facebook, YouTube and Instagram use cookies to display relevant ads based on your past visits to our Platforms. Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you.
(b)Any data collected will be used in accordance with this Privacy Policy, or the privacy policy of other remarketing services that we may use.
You can control your ad privacy settings by visiting https://myaccount.google.com/u/0/privacy?pli=1#ads.
6.How we use your personal information
6.1Your personal information may be used by us in order to:
(a)provide and market JAC's products and services and market products of members of the JAC Network (whether directly or through our related companies and Authorised JAC Dealers);
(b)communicate to you in relation to our and members of the JAC Network’s products, services and promotional activities;
(c)responding to your enquiries, concerns or complaints and administering and managing our relationship with you;
(d)support your purchase through warranty and roadside assistance (whether directly or through the JAC Network);
(e)comply with our legal obligations (i.e. in the event of a Vehicle Safety Recall);
(f)monitor our performance and to help us manage our services;
(g)identify and contact individuals who do business with us;
(h)train employees, agents, dealers and representatives of the JAC Network;
(i)conduct customer and market research and analytics to improve the quality of our and JAC Network’s products and services;
(j)assess and process employment applications and manage employment issues;
(k)handle complaints and disputes; and detect, investigating and preventing fraud; and
(l)any other purpose which we notify you about when we collect your information or to which you have provided your consent.
6.2We may contact and communicate with you either via telephone, post, facsimile, email (including a private message on your social media profile(s)) or SMS.
7.Direct marketing
7.1 The JAC Network (or any of the entities which make up the JAC Network including their agents and contractors (if any) acting on their behalf) may send you direct marketing to inform you about products or services, special offers, programs, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Authorised JAC Dealers or other promotion partners and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
7.2Please note that the organisations comprising the JAC Network are separate organisations. If you do not wish to receive marketing communications and surveys from a member of the JAC Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation in each marketing communication.
7.3We will not direct market to you unless you have been given an opportunity to opt out of receiving future direct marketing communications or unless you have otherwise consented to direct marketing. If you do not want to receive such offers from JAC or do not want us to disclose your personal information to members of the JAC Network for marketing purposes, you can opt out at any time by contacting us using our contact details provided below or using the "unsubscribe" function in electronic communications. We do not use or disclose sensitive information for the purposes of direct marketing.
8.SMS Messaging Service
8.1By opting into SMS messages, you agree to receive recurring automated marketing and informational text messages from JAC Motors Australia (“JAC”). Automated messages may be sent using an automatic telephone dialling system to the mobile telephone number you provided when signing up or any other number that you designate.
8.2Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with JAC. JAC reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. JAC also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent. Your usual message and data rates may apply. If you have any questions about your text plan or data plan, contact your mobile service provider. Your mobile service provider is not liable for delayed or undelivered messages.
8.3JAC reserves the right to change or terminate the messaging program at any time. JAC also reserves the right to update these Terms and Conditions at any time, which will be effective immediately. If you do not agree to a change to these Terms and Conditions, you should cancel or unsubscribe from our messaging program. Your continued acceptance of the messages following such changes shall constitute your acceptance of such changes.
8.4Messages will provide instructions to unsubscribe by texting STOP in reply to the message. If you would like to receive messages from JAC again, just sign up as you did the first time and JAC will start sending messages to you again.
8.5You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at hello@jacute.com.au. The duty to inform us based on the above events is a condition of using this service to receive SMS messages.
9.When we disclose your personal information
9.1We may disclose your personal information to organisations outside of JAC. These organisations may include:
(a)members of the JAC Network;
(b)outsourced service providers such as information technology service providers or customer support providers who manage services we provide to you including:
(1) delivery and shipping providers;
(2) warranty loan vehicle providers;
(3) roadside assistance;
(4) customer research;
(5) financial services and insurance;
(6) mailing systems;
(7) direct marketing and promotions; and
(8) market research.
(c)government, regulatory or law enforcement authorities and organisations, as required or authorised by law;
(d)the agent(s), contractors, representatives or employees, of any of those entities referred to above;
(e)a person that subsidises or makes a vehicle available to you, such as your employer (where applicable); and
(f)Our advisors (including legal and accounting advisors).
9.2Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.
10.Disclosure to overseas recipients
10.1Our related entities and some of our service providers (including information technology service providers) may be located overseas and, as a result, personal information collected and held by JAC may be transferred overseas.
11.How we hold and store your personal information
11.1JAC may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:
(a)external and internal premises security;
(b)utilising secure servers;
(c)restricting access to your information only to personnel who need it to perform their functions; and
(d)utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls, encryption and anti-virus software as appropriate.
11.2Where it has been collected from our or your agent, or our service providers or members of the JAC Network, they may also hold copies of your personal information.
11.3We may combine personal information we receive about you with other information we hold about you.
12.Help us to ensure we hold accurate information
12.1JAC takes reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:
12.2Let us know if there are any errors in your personal information; and
12.3Keep us up to date with changes to this information such as your name and address.
12.4Your Responsibilities
To ensure the information we hold is accurate, complete, up to date and relevant, we require that you:
(a)notify us of the sale or transfer of your JAC vehicle;
(b)notify us if you have purchased or acquired your JAC vehicle outside of the JAC Network; and
(c)If you do not notify us of a sale, purchase, acquisition or transfer of a vehicle, we may continue to send communications in relation to that vehicle to the last known registered owner in our records.
13.You can access your personal information
13.1You have a right to access your personal information, subject to some exceptions, such as if the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If you would like to access your information, please let us know. You may be required to put your request in writing for security reasons and we may charge a fee for our reasonable costs in searching for and providing access to your information.
14.How to contact us
14.1If you wish to notify us of your new contact details, update your personal information, opt out of direct marketing, make a complaint about a breach of privacy or have any questions in relation to the accuracy of your information or privacy, please contact our Information and Privacy Officer by:
14.2
E-mail: privacyofficer@ltsauto.com.au
Website: www.jacute.com.au
14.3If you contact us on behalf of another person, we will require evidence of your authority to act on behalf of that other person.
15.Making a Complaint
15.1If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint. We will attempt to resolve your complaint in accordance with our internal complaints resolution process. If your complaint about our handling of your personal information is not satisfactorily resolved, you can lodge a complaint with the Office of the Australian Information Commissioner by visiting oaic.gov.au, calling 1300 363 992 or emailing enquiries@oaic.gov.au.
15.2If your complaint involves an Authorised JAC Dealer or another member of the JAC Network, you may also need to contact the dealer or that member directly, as each member of the JAC Network operates under its own privacy policy.